Shipping & Delivery

Delivery within Germany:
POLOLO children’s shoes are delivered climate neutrally with DHL GoGreen. The transport and packaging costs within Germany are 3,90€. From an order value of 20€ the shipping is free of charge. Delivery takes place within 5 working days (Monday – Friday) after placing the order. The prices stated on the product pages include the statutory VAT for Germany and other price components.
The return of purchased goods is free of shipping costs within Germany and possible within 14 days after purchase. The return label is enclosed with your delivery. If you cannot find it, please request a return label by eMail: [email protected]


Deliveries abroad are currently made to the following countries:

Transport costs 6,50 €: Switzerland, Belgium, Austria, Denmark, Netherlands, Liechtenstein, Luxembourg, France, Italy, Spain, Poland, Czechia, Sweden, Norway, Slovakia, Slovenia, Hungary, Great Britain, Ireland, Finland, Bulgaria, Croatia, Estonia, Latvia, Lithuania, Portugal, Greece. Currently no deliveries to other countries.

Returns from abroad: Returns are possible within 14 days, but not free of shipping costs outside Germany. Please send the goods with a completed return receipt to our logistics company: Primeri GmbH c/o WKS Textilveredlungs-GmbH * Industriestrasse 1 * 49849 Wilsum * GERMANY.

Attention! We expressly point out that additional costs such as Value Added Tax, reimbursement of expenses as well as any customs clearance costs for deliveries to non-EU countries are to be paid by the recipient.


10% DISCOUNT FOR TWIN PARENTS
: If you order two pairs of shoes, you will receive a voucher code for twins with a 10% discount. Send your child’s birth certificate to: [email protected] Note on the voucher: After receiving and checking the birth certificate, you will receive a voucher code. The data will be deleted afterwards.

 

Compensating and reducing emissions together!

POLOLO stands for the highest social and ecological principles – in the interest of all, we strive for the highest level of environmental, nature and resource protection. For climate-neutral shipping, we participate in the DHL “GoGreen” programme:
Thus, in 2020, we were able to offset an equivalent of 7.23 tonnes of CO2 through the use of climate-neutral products and services – thereby supporting sustainable projects in Africa, South America and Asia, e.g. for energy generation from biomass, landfill gas and wind as well as hydropower and water supply. The calculation of the offset emissions is checked and verified by the independent company Société Générale de Surveillance (SGS). The shipping costs can therefore compensate the transport and the resulting CO2 emissions – thank you very much for this. Nevertheless, we should avoid transport as much as possible.

It is not easy to buy children’s shoes online, we know that, and we understand that the right size or model is sometimes not so easy to find – the models turn out differently and the length of the inner shoe also does not tell everything about the fit.
Therefore, to avoid unnecessary effort and transport, we would like to offer you comprehensive advice on model and size selection:

  •  Tips and size information can be found on our webpage “Size Charts”.
  • We make every effort to provide informative descriptions of our shoes in the POLOLO Onlineshop. If you need additional advice, you can get it by phone, eMail or – by appointment – via “Zoom” video chat.
  • If you prefer it locally, you are cordially invited to visit our ShowRoom with Shop in Berlin-Zehlendorf – subject to current opening hours and official requirements, we will be happy to present our collection there in person and advise you on your selection.

Your POLOLO Team