Terms and conditions

General terms and conditions of Primeri GmbH

General terms and conditions (GTC) and legal information for our online shop.
As of March 22, 2023

Primeri GmbH
Onkel-Tom-Straße 3
14169 Berlin
Email: [email protected]

Website: www.pololo.com
VAT ID number: DE 228845898

Authorized managing directors: Franziska Kuntze & Andreas Gerth


1. Scope

The following terms and conditions apply to all orders via our online shop. Our online shop is aimed exclusively at consumers.


2. Contracting party, conclusion of contract, correction options

The purchase contract is concluded with Primeri GmbH.

The presentation of the products in the online shop does not represent a legally binding offer, but rather a non-binding online catalog. You can first place our products in the shopping cart without obligation and correct your entries at any time before sending your binding order by using the information provided and explained in the ordering process Use correction aids. By clicking the order button, you place a binding order for the goods contained in your shopping cart. Confirmation of receipt of your order will be sent by email immediately after you submit the order.

When the contract with us comes into effect depends on the payment method you choose (see 5. on payment).


3. Contract language, treaty text storage

The languages ​​available for the contract are German and English.

We save the text of the contract and send you the order data and our terms and conditions by email. You can view and download the terms and conditions here on this page at any time. You can view your past orders in our customer login.


4. Delivery terms

In addition to the stated product prices, shipping costs may apply: You can find out more details on the website "Shipping".

We only deliver by mail. Unfortunately, a self collection of the product is not possible.


5. pay

We offer you the following payment methods – simply choose the payment method that is best for you:

Credit card
Your credit card account will be charged in accordance with the agreements made with the issuing financial service provider.

During the ordering process you will be redirected to the website of the payment service provider PayPal. In order to be able to pay the invoice amount via PayPal, you must be registered there or first register, identify yourself with your access data and confirm the payment instructions to us. After placing the order in the online shop, we request PayPal to initiate the payment transaction. The payment transaction will be carried out automatically by PayPal immediately afterwards. You'll get more information during the ordering process.

SEPA Direct Debit
We also use PayPal (see above) for this payment method: Payment is made via your bank account stored and confirmed there, i.e. debited from your account by direct debit. PayPal's current terms and conditions and your agreements with PayPal apply to this procedure.

If you pay in advance, you pay for the order directly and in advance. The invoice for your order will be sent to you separately by email. Payment is processed via the Primeri GmbH account. Please transfer the total amount due within the next 3 days after receipt of your order. Only then will your goods be shipped:
Recipient: Primeri GmbH
Bank: Berliner Sparkasse
IBAN: DE84 1005 0000 0191 0670 08
Purpose: Your order number or invoice number
Attention: Only transfers with the correct intended purpose can be assigned correctly - thank you!

The prices listed in the respective offers represent final prices. They include all price components including any applicable taxes such as VAT. Only in the case of cross-border delivery may additional taxes (e.g. in the case of an intra-community purchase) and/or duties (e.g. customs duties) be payable by you in individual cases, but not to the seller, but to the responsible customs or tax authorities there. The delivery and shipping costs incurred are not included in the purchase price; they can be accessed via the “Shipping costs” page, are shown separately during the ordering process and are to be borne by you additionally.


6. Retention of Title

The goods remain our property until full payment. For customers based in Switzerland, we are entitled to make a corresponding entry in the retention of title register.


7. transport damage

If goods are delivered with obvious transport damage, please report such errors to the delivery company as soon as possible and contact us immediately. The non-compliance of a complaint or contact has no consequences for your statutory claims and their enforcement, in particular your warranty rights. However, they help us to assert our own claims against the freight carrier or the transport insurance.


8. Warranties

Information about any applicable additional warranties and their exact terms can be found at the product and on special information pages in the Onlineshop.

The following applies to consumers based in Germany and Austria:

Unless expressly agreed otherwise below, the statutory law on liability for defects shall apply.

When purchasing used goods by consumers based in Germany, the following applies: If the defect occurs after one year from delivery of the goods, claims for defects are excluded. Defects that occur within one year of delivery of the goods can be claimed within the statutory limitation period of two years from delivery of the goods.

The above limitations and deadline reductions do not apply to claims due to damages caused by us, our legal representatives or vicarious agents

• In case of injury to life, body or health

• in case of intentional or grossly negligent breach of duty as well as malice

• in the case of breach of essential contractual obligations, the fulfillment of which enables the proper execution of the contract in the first place and on whose compliance the contractual partner can regularly rely (cardinal obligations)

• as part of a guarantee promise, if agreed

• as far as the scope of application of the Product Liability Act is opened.

The following applies to consumers based in Switzerland:

As soon as it is practicable in the normal course of business, you should check the condition of the item received and, if there are any defects for which the seller is responsible, you should notify the seller immediately. If the consumer fails to do this, the purchased item is deemed to have been approved, unless there are defects that were not apparent during the normal inspection. If such defects arise later, notification must be made immediately after discovery, otherwise the item is deemed to have been approved even with regard to these defects.

Send the defective product back to us with a description of the defect. You bear the transport costs incurred. We guarantee that defects will be rectified. This is done at our discretion either by eliminating the defect (repair) or by delivering a defect-free item (replacement delivery). If subsequent fulfillment fails, you are entitled to withdraw from the contract. This does not apply in the case of insignificant defects. A right to a price reduction is excluded.


9. Dispute Settlement

The European Commission provides a platform for online dispute resolution (OS), which you can find here. We are prepared to take part in an out-of-court arbitration procedure before a consumer arbitration board: The federal universal arbitration board at the Center for Arbitration eV, Straßburger Straße 8, 77694 Kehl am Rhein, GERMANY, is responsible. www.universalschlichtungstelle.de.